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The importance of understanding User Requirements: how can Models help?

Participants to the tutorial will gain an overview of Usability Requirement Gathering techniques through the explanation of three of its most widespread approaches: ethnography, contextual design, and task analysis. We will cover very briefly the first two approaches, and will describe in more detail the task analysis approach to Usability Requirement Gathering. This description will be illustrated using various notations, including essential use cases, functional flow and MAD. Participants will acquire knowledge about the various roles task analysis plays in the development of information and communication technology, and will gain practical experience in a short design exercise looking at a MAD notation and KMADe tool.
This full day tutorial was initially designed to introduce the usability team of ScanSoft International in Montreal (Canada) to task models, a methodology outside of ScanSoft norms. Comment from one of the participants: “I totally enjoyed the discussion and hands-on aspect of the course, and got more out of it than I expected. I am looking forward to applying the methodology to our next project.” This tutorial has also been successfully delivered at the University of Melbourne (Australia), within the Department of Information Systems to staff and post-graduate students interested in the area of requirement engineering and task analysis.
This tutorial has been redesigned for the Linux conference and shrinked to 110min (this will be a challenge!!:) and is intended to an audience of managers, developers and academics who are involved in the analysis, design or implementation of user interaction (UI).

Project: KMADE 


Sandrine Balbo

After finishing her PhD in Human-Computer Interaction in 1994, at the University of Grenoble (France), Sandrine first worked as a lecturer at Bond University (Australia), she then moved to CSIRO in Sydney from 1995-2000, as a research scientist where she was a member of the Intelligent Interactive Technology (IIT) group. Seeking change, she then moved to the UK and worked for 14 months for Modem Media, an online advertising company, as an information architect. She is now back in the academic world with the Interaction Design Group of the department of Information Systems at the University of Melbourne. Her interests gravitate around task modeling. She tries to find ways to use this technique to support usability engineering in general, and more specifically information architecture, user requirement specification or usability evaluation. Sandrine is actively involved in the Australian HCI community. She is the membership coordinator of CHISIG, the Australian HCI professional society.

Sandrine Balbo

After finishing her PhD in Human-Computer Interaction in 1994, at the University of Grenoble (France), Sandrine first worked as a lecturer at Bond University (Australia), she then moved to CSIRO in Sydney from 1995-2000, as a research scientist where she was a member of the Intelligent Interactive Technology (IIT) group. Seeking change, she then moved to the UK and worked for 14 months for Modem Media, an online advertising company, as an information architect. She is now back in the academic world with the Interaction Design Group of the department of Information Systems at the University of Melbourne. Her interests gravitate around task modeling. She tries to find ways to use this technique to support usability engineering in general, and more specifically information architecture, user requirement specification or usability evaluation. Sandrine is actively involved in the Australian HCI community. She is the membership coordinator of CHISIG, the Australian HCI professional society.

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