Support systems engineer Linux/Windows, Adelaide, Genesis IT

Support Systems engineer LINUX/WINDOWS

I am currently looking for a support engineer in Adelaide for a permanent role. My client is one of the largest hosting company in Australia.

Your responsibilities:

As a member of the Service Desk team, your key responsibility will be to provide level 1 and 2 technical support in the investigation and resolution of reported incidents from our blue-chip customers. In doing so, you will ensure compliance with service center targets for customer inquiry handling and escalation management, whilst maintaining appropriate customer contact to manage expectations and requirements through the incident resolution process.

Reporting to the Service Desk Manager, your demonstrated knowledge and troubleshooting experience with Microsoft and Linux Operating systems will be highly regarded, as will your familiarity with 2000/2003 servers. Your technical experience, in conjunction with your exceptional customer service and communication skills, will guarantee your success and job satisfaction.
Your passion for IT and flexibility and commitment to participating in a rotating 24/7 shift roster, which includes some night and weekend work, will see you hit the ground running and become an invaluable team member.

Don’t miss this opportunity to become part of a progressive team environment where employees’ efforts are valued and rewarded, and excellent career progression opportunities exist. Contact Mathieu Cornillon Now by sending an updated resume to mcornillon@genesisit.com.au, and I will come back to you ASAP.

This position offer a salary from 50 to 70 K$.