Level 2/3 Support - Kanji Group

National company seeking members to join their front line support team charged with supporting desktop and business systems across Australia. Role includes phone and remote support using a variety of technologies. On-site support opportunities available if the applicant is willing to travel.

Duties include:
- Desktop OS & Office application support
- Mobile phone support (configuration / troubleshooting)
- Liasing with telecommunications providers to log faults and register new services
- Network troubleshooting of LAN and basic WAN faults
- Phone system configuration and fault management
- Roll out of new software/hardware systems as product offering expands
- Work on automation of installation / configuration of systems

The correct candidate will also:
- Work with operations team to diagnose network issues
- Handle monitoring system alerts
- Implement firewall rules as required

Experience in the following is a must:
- 2-3 years in at least a level 2 desktop support role
- Experience with remote access technologies such as Team Viewer, VNC, LogMeIn etc.
- Good written and verbal communication skills
- Have a good sense of humor and fit into a friendly working environment
- Be a team player
- Be able to work un-supervised
- Have a can do attitude, wanting to learn more and progress a career in IT & T
- Must be Australian resident or have permission to work in Australia.

Experience which will be of benefit:
- Experience with Telephony concepts (Sip, ISDN, PSTN etc)
- Experience with desktop automation (Chocolatey, GPO, PowerShell, OCSInventory etc)
- Experience with MDM systems
- Experience running own servers at home (Vmware , linux, windows etc)

What you will take from this position:
- Exposure to many different systems
- Opportunities to learn Microsoft and Linux operating systems
- Opportunities to learn Systems administration tasks
- Opportunities to learn ERP systems
- Opportunities to learn from a range of Senior staff in a range of fields.
- Exposure to many industries including Manufacturing, Information Technology, Law and others.

Position is available for immediate start.

Please send a Resume and Cover letter to linux-au-jobs@kgpl.com